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IT Services

Reliable IT Support That Keeps Your Business Running

Stop dealing with IT fires and unpredictable costs. Our managed IT services provide 24/7 monitoring, proactive maintenance, and expert support at a predictable monthly rate—so you can focus on growing your business, not fixing computers.

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Our Capabilities

Managed IT Services Solutions

Expert solutions designed to help your business succeed. Let's discuss which services are right for your situation.

24/7 Monitoring & Support

Round-the-clock monitoring and support ensures your systems stay online and your team stays productive. We detect and resolve issues before they impact your business.

  • 24/7 network and server monitoring
  • Proactive issue detection
  • Automated alerting
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Help Desk Services

Your team gets expert IT support whenever they need it. Multi-channel help desk provides fast, friendly support for all technology issues and questions.

  • Multi-channel support (phone, email, chat)
  • Ticketing system
  • Remote desktop support
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Network Management

Keep your network fast, secure, and reliable. We design, implement, and manage business networks that support your operations and scale with your growth.

  • Network design and implementation
  • Router and switch configuration
  • WiFi network setup and optimization
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Server Administration

Expert management of your physical and virtual servers. Updates, patches, performance tuning, and proactive maintenance keep servers running optimally.

  • Windows Server administration
  • Linux server management
  • Virtualization (VMware, Hyper-V)
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Desktop & Endpoint Support

Keep your team's computers and devices running smoothly. From new computer setup to troubleshooting and maintenance, we handle all endpoint management.

  • Desktop and laptop support
  • New computer setup and deployment
  • Operating system updates
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Backup & Disaster Recovery

Protect your business data with comprehensive backup and disaster recovery. Automated backups, testing, and rapid recovery keep your data safe and accessible.

  • Automated backup solutions
  • Cloud backup and storage
  • On-site and off-site backups
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Cloud Services Management

Manage and optimize your cloud infrastructure. From Microsoft 365 to AWS and Azure, we handle cloud administration, optimization, and support.

  • Microsoft 365 administration
  • Google Workspace management
  • AWS and Azure management
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IT Strategic Planning & Consulting

Make smarter technology decisions with strategic IT planning. Technology roadmaps, budgeting, and guidance that align IT with your business goals.

  • IT strategy development
  • Technology roadmap planning
  • IT budget planning
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Monthly Solutions

Ongoing Success Packages

Want predictable pricing and consistent results? Explore our monthly packages designed for ongoing optimization and support.

Managed IT Support Package

Enterprise-grade IT support and management. 24/7 monitoring, security, updates, and infrastructure management.

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Next Steps

Ready for Reliable, Proactive IT Support?

Let's discuss how our managed IT services can improve your technology, reduce downtime, and provide predictable IT costs.

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THICKRIM

Strategic digital agency transforming ambitious Chicagoland brands into revenue-generating market leaders.

Chicago, IL
(708) 417-5982
contact@thickrim.com

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