Client support

Something not working? Open a ticket.

For our clients and the people who use our apps. You’ll get a ticket number by email.

How fast we respond

Hours: Mon-Fri, 10am-6pm CT. P1 is answered outside those hours.

P1 · Critical
Down, or not taking orders or payments
Same day, weekends included. Call as well.
P2 · High
Something important is broken
Next business day
P3 · Normal
A small problem or a change you need
Within 2 business days
P4 · Low
A question, or a fix that can wait
Within a week

These are first replies. If your agreement promises faster, the agreement wins.

One place for requests
Use the form here or email [email protected]. You get a ticket number, and every reply stays on that one thread.
Changes outside your plan
Anything your plan or project doesn’t cover gets a price first. Nothing starts until you approve it in writing.
What we need from you
Content, logins, and approvals on time. If we’re waiting on you, the clock waits too, and we’ll tell you what we need.
Billing
Monthly plans bill automatically by card or bank transfer. Invoices are due in 15 days. If an account falls behind, we pause new work and tell you first.

Replies come from [email protected]. Answer that email to add to the same ticket.

Starting something new? Get in touch instead.