Automations & AI
Let the busywork run itself.
Missed-call text-back, auto follow-up, confirmations, and reminders. The busywork runs on software, not memory, so a lead never sits and a customer never wonders.
The problem
Leads go cold while you're on the job.
You can't answer the phone with your hands in an engine or a patient in the chair, and the lead that goes to voicemail goes to your competitor. Follow-up that lives in someone's memory is follow-up that doesn't happen. We put the busywork on software: missed-call text-backs, follow-ups, confirmations, and reminders that run whether or not anyone remembers.
What's included
The follow-up that never forgets.
Missed-call text-back so no lead goes cold
Automatic follow-up on every inquiry
Booking confirmations and reminders
Review requests sent at the right moment
Quote and invoice automation
AI assistants wired to your real data
FAQ
Questions worth asking.
What can you automate?
Missed-call text-back, follow-up on every inquiry, booking confirmations and reminders, review requests, and quote or invoice steps. Anything repetitive and rule-based is a candidate.
Will this feel robotic to my customers?
Only if it's done badly. We keep the tone human, time it sensibly, and leave a person in the loop for anything that isn't a simple confirmation.
Where does AI fit in?
Where it genuinely helps: drafting replies, summarizing an intake, sorting messages. It assists a person and there's always a human review point. We don't hand the customer relationship to a bot.
What if an automation misfires?
We build in error handling and monitoring and test before it goes live. If something fails, it alerts us; it doesn't silently drop a customer.
Do these need my tools connected first?
Often, yes. Automations run on data, so they usually pair with implementations & integrations.
Keep going
Related services.
Most projects touch more than one of these. Here's what tends to come next.
Implementations & integrations
ERP and CRM integration, payments, shop and dealer management systems, booking, email and SMS, migrations. One system that talks to itself.
Web apps & portals
Dealer and distributor portals, customer accounts, quote and RFQ flows, dashboards, and internal tools. The software your business runs on, shaped to how you work.
Website care & hosting
Hosting, monitoring, updates, backups, and the queue of small fixes. One retainer and one number to call after launch.
Project inquiry
Discuss the system that needs attention.
Share the current state, business requirement, and constraints. THICKRIM will review the context and respond with a recommended scope or the next information needed.
Discuss a projectNeed an assessment first? Start with a website audit
Prefer to talk? (847) 496-0013 · or email [email protected]