Ongoing IT & care
The IT department you don't have to hire.
Hosting, email, backups, security, and the queue of small fixes. One retainer, one number to call, no full-time hire. We keep the site, email, and systems fast, safe, and online.
The problem
Nobody owns the site until it breaks.
The site went live, the freelancer moved on, and now updates pile up, backups are a maybe, and the day it goes down nobody knows who to call. Hiring full-time for this doesn't pencil out. We're the IT department on retainer: hosting, email, security, backups, and the steady queue of small fixes, handled by the person who built it.
What's included
One retainer, one number to call.
Fast, monitored hosting with SSL
Email and accounts on Microsoft 365 or Google Workspace
Security updates, hardening, and patching
Automatic backups with a tested way back
The queue of small fixes and changes, handled
Plain reporting: traffic, calls, and quotes
FAQ
Questions worth asking.
What's included in a care plan?
Fast, monitored hosting with SSL, software and security updates, automatic backups, email and account support, a queue for small fixes and content edits, and plain monthly reporting.
Do you have to have built my site?
No. We take over existing sites all the time. If it's in rough shape, we start with Website Rescue to get a clear read first.
What counts as a small fix versus a project?
Edits, swaps, small additions, and breakage are care. A new section, a redesign, or a new feature is project work, scoped separately so you always know which is which.
What happens when something breaks?
You reach one number and get the person who knows your system, because we built and host it. No ticket queue, no relay between vendors.
Is hosting included or separate?
Included. Hosting, SSL, monitoring, and backups are part of the plan, so it's one bill and one point of responsibility.
Keep going
Related services.
Most projects touch more than one of these. Here's what tends to come next.
Website Rescue
Inherited a slow, broken, or abandoned site? We audit it and tell you what's broken, what's worth fixing, and what it costs.
Accessibility & compliance
Sites built to WCAG 2.1 AA, with the structure and care that practices in regulated fields need from day one.
Websites & landing pages
Marketing sites that hold up, and landing pages built for one job: turn a click into a call, a quote, or a sale.
Start the conversation
Bring us the thing that's slowing you down.
Tell us what you're trying to fix. We'll scope the right first move, and you'll hear back within one business day from the senior developer who builds, ships, and runs his own software.
Start a projectPrefer to talk? (847) 496-0013 · or email contact@thickrim.com