Website care & hosting
Someone owns the site after launch.
Hosting, monitoring, updates, backups, and the queue of small fixes. One retainer, one number to call, and a site that stays fast and online instead of quietly rotting between projects.
The problem
Nobody owns the site until it breaks.
Without ongoing ownership, updates accumulate, backups go untested, and a small issue becomes an outage on the day you can least afford one. A care plan covers hosting, security, backups, performance, and the steady queue of small fixes under a defined monthly scope.
What's included
One retainer, one number to call.
Fast, monitored hosting with SSL and uptime alerting
Platform, plugin, and dependency updates on a schedule
Security hardening, patching, and malware cleanup
Automatic backups with a restore we've actually tested
The queue of small fixes and content edits, handled
Performance and Core Web Vitals kept in the green
FAQ
Questions worth asking.
What's included in a care plan?
Fast, monitored hosting with SSL, software and security updates, automatic backups with a tested restore, performance work, a queue for small fixes and content edits, and plain monthly reporting.
Does this cover our computers and email accounts?
No. This plan ends at the website and its hosting. Workstations, the office network, Microsoft 365 and Google Workspace accounts, and business backups are Managed IT & Security. Plenty of clients run both on one bill; they're scoped separately so you always know what you're paying for.
Do you have to have built my site?
No. We take over existing sites all the time. If it's in rough shape, we start with Website Rescue to get a clear read first.
What counts as a small fix versus a project?
Edits, swaps, small additions, and breakage are care. A new section, a redesign, or a new feature is project work, scoped separately so you always know which is which.
What happens when something breaks?
Support requests are handled with context from the systems we build and host, reducing diagnosis and resolution time.
Is hosting included or separate?
Included. Hosting, SSL, monitoring, and backups are part of the plan, so it's one bill and one point of responsibility.
Keep going
Related services.
Most projects touch more than one of these. Here's what tends to come next.
Managed IT & Security
Everyday IT for small businesses: workstations, network and Wi-Fi, Microsoft 365 and Google Workspace, tested backups, endpoint security, and staff security training.
Website Rescue
Inherited a slow, broken, or abandoned site? We audit it and tell you what's broken, what's worth fixing, and what it costs.
Websites & landing pages
Marketing sites that hold up, and landing pages built for one job: turn a click into a call, a quote, or a sale.
Project inquiry
Discuss the system that needs attention.
Share the current state, business requirement, and constraints. THICKRIM will review the context and respond with a recommended scope or the next information needed.
Discuss a projectNeed an assessment first? Start with a website audit
Prefer to talk? (847) 496-0013 · or email [email protected]