Implementations & integrations
Make the tools you pay for talk.
ERP and CRM integration, payments, shop and dealer management systems, booking, email and SMS, migrations. We wire the systems you already pay for into one that talks to itself, so nothing gets retyped and nothing falls through.
The problem
Tools that don't talk cost you twice.
You pay for an ERP, a CRM, a payment processor, and an email platform, then pay again in staff time retyping the same record into each one. Worse than the labour is the drift: the price on the site stops matching the price in the system of record, and nobody finds out until a customer does. We wire what you already own into one system that passes data on its own, so a record is entered once and the site stops being a second source of truth.
What's included
Wired into one system.
ERP integration, so pricing and availability come from the system of record
CRM setup and pipelines: HubSpot, Salesforce
Shop management, DMS, and inventory systems
Payments, invoicing, and checkout on Stripe
Email and SMS automation: Klaviyo, Mailchimp
Data migrations from the platform you've outgrown
FAQ
Questions worth asking.
What does an integration actually do?
It connects two systems so data moves on its own. A form fills your CRM, a booking creates a calendar event and a confirmation, a payment marks an invoice paid, with no copy-paste in between.
Which systems do you work with?
Common ones: HubSpot, Salesforce, Stripe, Klaviyo, Mailchimp, Google and Microsoft calendars, and most booking, shop management, and scheduling systems. If it has an API, or supports Zapier, Make, or n8n, we can usually connect it.
Can you integrate with our ERP?
In most cases yes, and the honest answer depends on which one and what it exposes. Some publish a clean API. Some need a middleware layer. A few need a nightly export and a lot of care about what happens when it fails. We scope that before quoting rather than after, because it is the line item that decides whether a project takes six weeks or six months.
I have data trapped in an old system. Can you move it?
Yes. Data migrations are part of this: we export, clean, and import so the new system starts with your real history, not a blank slate.
How do I know it's working?
We document every connection and test each path before launch. If a downstream system changes, that documentation makes the impact clear and supports faster diagnosis.
Is this different from automations?
Related. Integrations make tools share data; automations act on that data, like texting a missed call back or sending follow-ups.
Keep going
Related services.
Most projects touch more than one of these. Here's what tends to come next.
Automations & AI
Missed-call text-back, auto follow-up, confirmations, and reminders. The busywork runs on software, not memory.
Web apps & portals
Dealer and distributor portals, customer accounts, quote and RFQ flows, dashboards, and internal tools. The software your business runs on, shaped to how you work.
Website care & hosting
Hosting, monitoring, updates, backups, and the queue of small fixes. One retainer and one number to call after launch.
Project inquiry
Discuss the system that needs attention.
Share the current state, business requirement, and constraints. THICKRIM will review the context and respond with a recommended scope or the next information needed.
Discuss a projectNeed an assessment first? Start with a website audit
Prefer to talk? (847) 496-0013 · or email [email protected]