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Accessibility Statement

Last updated October 1, 2026

THICKRIM LLC wants everyone to be able to use this website, including people who use a screen reader, a keyboard instead of a mouse, magnification, or captions.

The standard we use

We build and test this website against the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. WCAG 2.2 AA covers everything in WCAG 2.1 AA, the level the Justice Department's ADA rule sets for state and local government websites.

How we test

On October 1, 2026, we tested the home page, the six service pages, the government page, and this policy page with:

  • Automated checks with axe-core and Lighthouse
  • A keyboard-only pass: every link, button, tab, and form field reached and used without a mouse
  • Light and dark themes, and phone and desktop screen widths

That is our own review, not an independent audit, so we describe the site as partially conformant with WCAG 2.2 AA: we believe the pages above meet it, and we have not yet tested every page or every assistive technology.

We test again whenever we change the design or add a page.

Known limitations

  • Screen readers. We have not yet done a full pass with a screen reader such as VoiceOver, NVDA, or JAWS.
  • PDFs. Our capability statement PDF is generated from a web page. We have not tested it with a screen reader. The same information is on our government page.
  • Audio. The example phone greeting on our home page has its full transcript printed beside it.
  • Third-party services. Analytics and any outside tools we use are not ours to fix, but we choose and set them up with accessibility in mind.
  • Older articles. Blog posts published before October 2026 have not all been reviewed against WCAG 2.2.

Tell us about a problem

If something on this site doesn't work for you, tell us. Please include the page address and what happened, and, if you can, your device, your browser, and any assistive technology you use.

We reply within one business day. If we can't fix the problem right away, we'll get you the information or service another way while we work on it.

Contact

THICKRIM LLC
250 Parkway Dr, Ste 150, Lincolnshire, IL 60069
Accessibility Contact: accessibility@thickrim.com
General Contact: contact@thickrim.com
Support: support@thickrim.com
Phone: (847) 496-0013
Website: thickrim.com/contact

This Accessibility Statement is provided to describe THICKRIM’s accessibility efforts. It is not intended as a legal admission, representation, warranty, or certification of full compliance with any specific accessibility law, regulation, or standard.