Policies

1. Introduction

This Privacy Policy describes how THICKRIM LLC, an Illinois limited liability company (“THICKRIM,” “we,” “our,” or “us”), collects, uses, stores, shares, and protects personal information obtained through our websites, online forms, client communications, and related digital services.

This Policy applies to websites and online properties operated by THICKRIM, including:

• https://thickrim.com

• https://shop.thickrim.com

• https://thickrim.tech

• https://thickrim.app

• https://garagebae.com

• Any related landing pages, portals, forms, or online services that link to this Policy

This Policy explains how we process personal information collected directly from you, technical data collected automatically through website operation, and limited information processed while providing digital operations, web, hosting, marketing, automation, IT, and related services.

Where required by law, we obtain consent before using non-essential cookies, analytics technologies, SMS communications, or other processing that requires consent.

2. Who We Are

THICKRIM LLC provides digital operations, website, hosting, marketing, automation, software, and IT-related services for businesses.

Company: THICKRIM LLC
State of Formation: Illinois
Mailing Address: 250 Parkway Dr, Ste 150, Lincolnshire, IL 60069
Primary Contact: contact@thickrim.com
Support Contact: support@thickrim.com
Phone: (847) 496-0013

For privacy-related requests, contact us at:

Privacy Contact: privacy@thickrim.com
or through: thickrim.com/contact

3. Scope of This Policy

This Policy applies to personal information we collect through:

• Website visits
• Contact forms
• Project inquiry forms
• Quote request forms
• Client onboarding forms
• Support forms
• Referral and introduction forms
• Meeting scheduling
• Email communications
• SMS/text communications
• Client portals or approval portals
• Orders placed through our online shop at shop.thickrim.com
• Analytics and website performance tools
• Job, contractor, vendor, or partnership inquiries
• Digital services we provide to clients, where applicable

This Policy does not apply to third-party websites, platforms, or services that we do not own or control.

For client projects, THICKRIM may also process information on behalf of a client. In those cases, the client may be the primary business or controller responsible for that information, and THICKRIM may act as a service provider, processor, vendor, or contractor under applicable law.

4. Information We Collect

We collect personal information that you voluntarily provide to us, which may include:

• Name
• Email address
• Phone number
• Mobile phone number
• Company name
• Name or company of the person who referred you
• Job title or role
• Website URL
• Business information
• Project details
• Budget range
• Timeline
• Service interests
• Uploaded files, documents, screenshots, or attachments
• Messages, notes, or other information submitted through forms
• Billing contact information, where applicable
• Support requests
• Client onboarding information
• Vendor, contractor, or applicant information

We do not intentionally collect sensitive personal information through our general website forms. Please do not submit Social Security numbers, government identification numbers, payment card numbers, health information, or other sensitive information through general contact forms unless specifically requested through a secure process.

THICKRIM does not collect, capture, purchase, obtain, or store biometric identifiers or biometric information as defined under the Illinois Biometric Information Privacy Act (740 ILCS 14/).

5. Information Collected Automatically

When you visit our websites or online services, we and our service providers may automatically collect limited technical and usage information, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring page
• Pages viewed
• Time spent on pages
• Form interactions
• Approximate geographic location
• Date and time of visit
• Request metadata
• Cookie identifiers or similar online identifiers
• Performance, security, and diagnostic logs

This information is used to operate, secure, improve, and measure the performance of our websites and services.

Some automatically collected information may be considered personal information or personal data under applicable privacy laws.

6. Cookies and Similar Technologies

This website uses a minimal set of cookies and similar technologies, and it does not set advertising or cross-site tracking cookies. Our analytics are configured to be privacy-preserving: we use cookieless analytics together with Google Analytics 4 running in Google Consent Mode with storage denied by default, so no analytics cookies are set unless and until you grant consent where a control is offered.

Essential Cookies

A small number of cookies or equivalent storage may be needed for core functionality, security, spam and abuse prevention, load balancing, and remembering basic preferences (such as a dismissed notice). These are necessary for the site to work.

Analytics

We measure traffic with privacy-friendly analytics that count visits and referrers in aggregate. This includes cookieless analytics and Google Analytics 4 configured in Consent Mode with storage denied by default, so no analytics cookies are set unless you grant consent. In this configuration we do not track you across other sites or build an advertising profile of you.

What We Do Not Use

We do not use advertising cookies, remarketing pixels, or cross-site tracking technologies on this site. Where we use Google Analytics, it runs with storage denied by default so it does not set cookies or share data for advertising unless you consent.

You can block or delete cookies through your browser settings. Because the site sets no tracking or analytics cookies by default, blocking them will not change what we collect, though disabling essential cookies may affect basic functionality.

Website Chat

We use Crisp to provide the website chat widget. Crisp processes chat messages, any contact details or attachments you choose to send, and technical information needed to operate the chat. A chat session cookie can keep the conversation available when you return. For details, see Crisp’s privacy policy. You can also contact us by email or phone.

7. Analytics and Website Measurement

We use privacy-friendly analytics to understand how visitors engage with this website and to improve performance, usability, and content. This includes cookieless analytics and Google Analytics 4 configured in Consent Mode with storage denied by default.

This means:

• We measure page views, referrers, and aggregate usage, not individuals.
• No analytics cookies are set by default, and you are not tracked across other websites unless you grant consent where a control is offered.
• Where we use Google Analytics, it runs with storage denied by default, so it operates without cookies and without advertising or remarketing signals unless you consent.

Our analytics providers may process limited technical information, such as a truncated or anonymized IP address, browser and device type, and the page requested, to produce aggregate measurements. We do not use analytics data to identify individual visitors except where necessary for security, fraud prevention, debugging, or legal compliance.

8. Hosting, Infrastructure, and Service Providers

Our websites, portals, and digital services may be hosted, delivered, secured, or supported by third-party infrastructure providers.

Depending on the website or service, these providers may include:

• Cloudflare
• AWS
• Google Cloud
• Microsoft Azure
• Supabase
• GitHub
• WordPress hosting providers
• VPS or cloud hosting providers
• Domain registrars and DNS providers
• Email, logging, monitoring, backup, and security providers
• Scheduling and calendar providers

These providers may process limited technical data such as IP addresses, browser details, request metadata, device information, logs, and security signals for purposes including:

• Website delivery
• DNS resolution
• Content delivery
• Load balancing
• Security monitoring
• DDoS protection
• SSL/TLS certificate management
• Error logging
• Backup and recovery
• Performance optimization
• Abuse prevention

These providers process information according to their applicable agreements, privacy terms, and data protection obligations. We do not authorize our infrastructure providers to use information collected through our websites for our own advertising or independent marketing campaigns unless disclosed in this Policy and controlled through applicable consent or opt-out mechanisms.

9. Forms, Inquiries, and Client Communications

When you submit a form, request a quote, contact us, schedule a call, or communicate with us, we use the information you provide to:

• Respond to your inquiry
• Prepare estimates, proposals, or scopes of work
• Schedule calls or meetings
• Record who referred you and manage referral introductions
• Provide requested information
• Review potential projects
• Communicate about services
• Maintain business records
• Provide support
• Manage client relationships
• Improve our intake and service processes

Form submissions may be stored in our website systems, email inboxes, CRM systems, project management tools, spreadsheets, databases, or client management platforms.

10. Client Portal and Project Systems

If you access a THICKRIM client portal, approval portal, proposal portal, project dashboard, billing portal, or support system, we may collect and process information related to your account or project, including:

• Login details or authentication identifiers
• Email address
• Company name
• Project notes
• Proposal decisions
• Approval activity
• Uploaded files
• Support requests
• Billing-related records
• Contract or statement-of-work status
• Communication history
• System activity logs
• IP address and device information

We use this information to provide client services, manage projects, secure access, maintain records, and support business operations.

The THICKRIM App for iPhone

The THICKRIM app is another way into the same client portal. When you use it:

• Your account. You sign in with your email address and a password, or a one-time code we email you. Your account, projects, requests, and files are stored on servers THICKRIM operates.
• Messages and waitlists. If you send us a message or join a waitlist in the app, we receive what you type, including your email address.
• Photos you attach. If you add photos to a request, the app opens your photo library and uploads only the photos you choose. They are stored with your business's project files. The app does not use your camera.
• Calendar. If you add an industry date to your calendar, the app asks for write-only access. It can add the event you picked, and it cannot read your calendar.
• App lock. If you turn on the app lock, iOS checks your Face ID or passcode on your device. THICKRIM never receives your face data.
• Notifications. The app does not send push notifications.
• Analytics and crash reports. We use PostHog to see which screens are used and to receive crash reports. When you are signed in, these events are tied to an internal account ID, not to your name or email address. When you are not signed in, they are anonymous. We do not record your screen, and location lookup from your IP address is turned off.
• Deleting your account. You can delete your account in the app, under Account. Your login closes right away, and we delete your login and personal details within 7 days. Projects and files belong to your business and stay with it; contact us if you want those removed too.

11. Payment and Billing Information

Our general marketing websites do not directly collect payment card numbers or sensitive financial information.

If payments are processed online, they are handled through third-party payment processors, accounting systems, invoice systems, or billing platforms. These providers may collect and process payment information according to their own privacy policies and legal obligations.

THICKRIM may receive limited billing-related information, such as:

• Client name
• Business name
• Billing email
• Invoice history
• Payment status
• Last four digits of a payment method, where provided by the processor
• Transaction identifiers
• Subscription or service plan details

We use billing information to issue invoices, process payments, maintain accounting records, manage subscriptions, and comply with tax and legal obligations.

12. The Shop (shop.thickrim.com)

We sell merchandise and goods through our online shop at https://shop.thickrim.com. When you place an order, we collect:

• Name
• Email address
• Shipping address
• The items ordered, quantities, and amounts paid

Payment is taken on a checkout page hosted by Stripe. Your payment card details are entered on Stripe's page and go to Stripe directly; THICKRIM never receives or stores them. Stripe processes payment information under its own privacy policy. Stripe Tax calculates the sales tax on your order from the shipping address you provide.

Order records are stored in our Supabase database and used to pack and ship your order, answer questions about it, handle returns and refunds, and keep tax and accounting records. A copy of each order (the items, the shipping name and address, and the email address) is also posted to our internal order channel so we can pack it. We ship from Vernon Hills, Illinois, under the shipping policy published at https://shop.thickrim.com/policies/shipping, and handle returns under https://shop.thickrim.com/policies/returns.

We keep order records for seven years to meet tax and accounting record-keeping obligations, then delete or anonymize them.

The shop sets no analytics or advertising cookies. Your cart is kept in your browser's local storage and is not sent to us until you check out.

Questions about an order go to shop@thickrim.com. Privacy requests about shop data go to privacy@thickrim.com.

13. SMS and Text Message Communications

If you provide your mobile phone number and consent to receive SMS communications from THICKRIM, or if you text us directly, we may send text messages related to:

• Project inquiries
• Scheduling
• Estimates or proposals
• Client onboarding
• Project follow-up
• Support requests
• Service updates
• Account or billing communications
• Other business-related communications

Consent to receive SMS messages is not a condition of purchasing services.

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP or contact us at (847) 496-0013 or support@thickrim.com.

We honor SMS opt-out requests as required by law.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

14. Email Communications

We may use your email address to:

• Respond to inquiries
• Send proposals or estimates
• Communicate about active projects
• Provide support
• Send invoices or payment reminders
• Share service updates
• Send administrative notices
• Send marketing or educational content, where permitted

You may unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us. Transactional, service, legal, billing, and support-related emails may still be sent where necessary.

15. How We Use Information

We use personal information for the following purposes:

• To operate our websites and online services
• To respond to inquiries
• To provide proposals, estimates, and service information
• To deliver client services
• To manage projects and support requests
• To process onboarding and account access
• To communicate with clients, prospects, vendors, and partners
• To manage billing, subscriptions, and accounting records
• To improve our websites, services, and user experience
• To monitor website performance and security
• To detect, prevent, and respond to fraud, abuse, spam, or security incidents
• To comply with legal, tax, contractual, and regulatory obligations
• To enforce agreements and protect our rights
• To evaluate job, contractor, vendor, or partnership inquiries
• To conduct internal business planning, analytics, and operations

16. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal data, we process personal data based on one or more of the following grounds:

• Your consent
• Our legitimate business interests
• The need to respond to your inquiry or application
• The need to perform a contract or take steps before entering into a contract
• Compliance with legal obligations
• Protection of our websites, systems, users, clients, and business
• Establishment, exercise, or defense of legal claims

17. How We Share Information

We may share personal information with:

• Hosting providers
• Cloud infrastructure providers
• Email service providers
• CRM and client management platforms
• Project management tools
• Form and automation tools
• Analytics providers
• Payment processors
• Accounting and invoicing platforms
• Security, monitoring, and backup providers
• Contractors, subcontractors, or vendors assisting with services
• Legal, tax, insurance, or professional advisors
• Government authorities, regulators, or law enforcement where required by law
• Other parties with your consent or direction

We share information only as reasonably necessary for business operations, service delivery, legal compliance, security, or other purposes described in this Policy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell personal information for money.

Certain analytics, measurement, or advertising-related technologies may be considered “sharing” under California privacy law or similar laws because they may disclose personal information to third-party analytics or measurement providers. Where required, you may opt out through our “Do Not Sell or Share My Personal Information” link, Cookie Settings, or another legally recognized opt-out method.

18. Service Providers and Contractors

We may use third-party service providers, contractors, vendors, and subcontractors to help us operate our business and provide services.

These parties may process personal information only as needed to provide services to us or on our behalf, subject to applicable contracts, confidentiality obligations, privacy terms, and legal requirements.

Examples include:

• Hosting and infrastructure
• Website development
• Email delivery
• Analytics
• Customer relationship management
• Billing and invoicing
• Automation
• Security monitoring
• Project management
• Technical support
• Data backup
• Professional services

19. Client Data Processed by THICKRIM

As part of providing services to clients, THICKRIM may process data supplied by or collected on behalf of clients. This may include website form submissions, customer inquiries, analytics, CRM records, support records, or other business data.

When we process personal information on behalf of a client, we do so according to our agreement with that client and applicable law.

Clients are responsible for providing any required notices, consents, privacy policies, cookie disclosures, and legal bases for information they collect through their own websites, systems, or services, unless otherwise agreed in writing.

20. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, unless a longer retention period is required or permitted by law.

Retention periods may vary depending on the type of information and the reason it was collected.

Examples:

• Contact form submissions may be retained for inquiry response, sales follow-up, and business records.
• Client records may be retained for the duration of the client relationship and for a reasonable period afterward.
• Billing and accounting records may be retained as required for tax, accounting, and legal purposes.
• Support records may be retained to provide service history and resolve future issues.
• Referral submissions may be retained to manage the introduction, keep an accurate record of its source, and administer any discretionary private thank-you.
• Analytics data may be retained according to the settings of the applicable analytics provider.
• Server logs and security records may be retained for security, diagnostics, fraud prevention, and legal compliance.
• Job or contractor application materials may be retained for recruiting, evaluation, compliance, and future opportunity purposes.

When personal information is no longer needed, we may delete, anonymize, archive, or securely retain it according to our legal and operational requirements.

21. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

These safeguards may include:

• SSL/TLS encryption
• Access controls
• Password protection
• Multi-factor authentication where appropriate
• Firewalls and network security tools
• Backups
• Logging and monitoring
• Software updates and patching
• Vendor access controls
• Internal confidentiality practices
• Security review of key systems

No online system is completely secure. We cannot guarantee absolute security, but we work to maintain reasonable safeguards appropriate to the nature of the information we process.

22. Data Breach Response

If we become aware of a security incident involving personal information, we will investigate and take appropriate steps to contain, assess, and remediate the incident.

If we determine that an incident constitutes a reportable data breach, we will notify affected individuals, regulators, the Illinois Attorney General’s Office, or other authorities where required by applicable law.

23. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of personal information
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Opt out of certain analytics, targeted advertising, sale, or sharing activities
• Request a copy of your personal information in a portable format
• Appeal a denied privacy request, where applicable
• File a complaint with a data protection authority or regulator

To exercise privacy rights, contact us at:

Email: privacy@thickrim.com Website: thickrim.com/contact Phone: (847) 496-0013

We may need to verify your identity before fulfilling certain requests. We will respond within the timeframe required by applicable law.

We will not discriminate against you for exercising privacy rights.

24. California Privacy Notice

This section applies to California residents to the extent California privacy laws apply to THICKRIM.

Categories of Personal Information We May Collect

We may collect the following categories of personal information:

• Identifiers, such as name, email address, phone number, IP address, and online identifiers
• Commercial information, such as services requested, proposals, invoices, subscriptions, shop orders, or client records
• Internet or electronic network activity, such as website usage, page views, device information, and interaction data
• Geolocation information, such as approximate location derived from IP address
• Professional or employment-related information, such as company name, job title, résumé, portfolio, or contractor information
• Inferences, such as service interests or project needs based on information you provide
• Audio, electronic, or visual information, if you leave voicemails, upload media, or participate in recorded calls with notice or consent where required

We do not intentionally collect sensitive personal information through general website forms.

Sources of Personal Information

We collect personal information from:

• You directly
• Website forms
• Email, phone, and SMS communications
• Client portals
• Analytics tools
• Hosting and security systems
• Public business websites or directories
• Vendors, clients, partners, or service providers

Purposes for Collection

We collect and use personal information for the purposes described in this Policy, including service delivery, communication, analytics, security, billing, support, legal compliance, and business operations.

Sale or Sharing

THICKRIM does not sell personal information for money.

Certain analytics, marketing measurement, or advertising-related technologies may be considered “sharing” under California law. Where required, California residents may opt out through the “Do Not Sell or Share My Personal Information” link, Cookie Settings, or by contacting us.

California Privacy Rights

California residents may have the right to:

• Know what personal information we collect, use, disclose, sell, or share
• Access personal information
• Delete personal information
• Correct inaccurate personal information
• Opt out of sale or sharing
• Limit the use of sensitive personal information, where applicable
• Not be discriminated against for exercising privacy rights

To submit a California privacy request, contact us at privacy@thickrim.com or thickrim.com/contact.

Authorized agents may submit requests where permitted by law. We may require verification of identity and authorization.

25. Do Not Sell or Share My Personal Information

THICKRIM does not sell personal information for money.

If applicable analytics, advertising, or measurement technologies are considered “sharing” under California privacy law or similar laws, you may opt out by using:

• The “Do Not Sell or Share My Personal Information” link on our website, where available
• The “Cookie Settings” link on our website, where available
• Browser or device-level privacy controls, where recognized and technically supported
• A direct request to privacy@thickrim.com

If we are legally required to recognize opt-out preference signals, we will process them in accordance with applicable law and our technical capabilities.

26. International Visitors and Data Transfers

THICKRIM is based in the United States. If you access our websites or services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

Data protection laws in these countries may differ from those in your jurisdiction.

Where required by applicable law, we rely on appropriate safeguards for international transfers, such as Standard Contractual Clauses or other lawful transfer mechanisms.

27. European Economic Area, United Kingdom, and Swiss Visitors

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws, including the right to:

• Access your personal data
• Correct inaccurate personal data
• Request deletion
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability
• Lodge a complaint with a supervisory authority

Where we rely on consent, you may withdraw consent at any time. Withdrawal does not affect processing that occurred before withdrawal.

To exercise these rights, contact privacy@thickrim.com.

28. Children’s Privacy

Our websites and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will delete it as required by law.

29. Third-Party Links and Services

Our websites may contain links to third-party websites, platforms, tools, plugins, social media pages, or resources.

We are not responsible for the privacy practices, content, policies, or security of third-party websites or services. Your use of third-party websites and services is subject to their own privacy policies and terms.

30. Social Media and External Platforms

If you interact with THICKRIM on social media platforms or third-party services, those platforms may collect information according to their own privacy policies.

This may include platforms such as:

• Instagram
• Facebook
• LinkedIn
• YouTube
• TikTok
• X/Twitter
• GitHub
• Google Business Profile
• Other online platforms

We may use information you make available through these platforms to respond to messages, inquiries, comments, or business requests.

31. Changes to This Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last Updated” date above. Material changes may also be communicated through our website, cookie banner, email, client portal, or other appropriate notice where required by law.

Your continued use of our websites or services after changes are posted means the updated Policy applies to your use going forward.

32. Contact Us

For questions about this Privacy Policy or to exercise privacy rights, contact us at:

THICKRIM LLC
Mailing Address: 250 Parkway Dr, Ste 150, Lincolnshire, IL 60069
Email: privacy@thickrim.com
General Contact: contact@thickrim.com
Support: support@thickrim.com
Phone: (847) 496-0013
Website: thickrim.com/contact

These Terms of Service (“Terms”) govern your access to and use of websites, online services, portals, forms, proposals, communications, and services provided by THICKRIM LLC, an Illinois limited liability company (“THICKRIM,” “we,” “our,” or “us”).

By accessing our websites, submitting a form, approving a proposal, signing an agreement, paying an invoice, placing an order through our shop, or using our services, you agree to these Terms.

If you are entering into these Terms on behalf of a business or organization, you represent that you have authority to bind that business or organization.

1. Our Services

THICKRIM provides digital operations, website, marketing, hosting, software, automation, consulting, and IT-related services.

Services may include:

• Website design and development
• WordPress, Shopify, Next.js, and custom website work
• Website hosting, maintenance, and support
• Local SEO and search visibility services
• Google Business Profile support
• Digital advertising support
• Analytics, tracking, and reporting setup
• CRM, automation, and workflow setup
• Client portals, forms, and internal tools
• Branding, content, and design services
• Domain, DNS, email, and cloud configuration support
• Consulting, strategy, and technical advisory services

Specific deliverables, pricing, timelines, payment terms, and responsibilities are governed by the applicable proposal, invoice, statement of work, service agreement, order form, or written approval.

Referral introductions do not create an employment, partnership, representative, or commission relationship. Any private thank-you THICKRIM may provide to the person who made an introduction is discretionary, is not guaranteed, and does not change the referred person’s price or the terms of any resulting work.

2. Eligibility and Authority

You may use our websites and services only if you are legally able to enter into a binding agreement.

If you use our services on behalf of a company, client, employer, or organization, you represent that you have authority to act on their behalf.

3. Proposals, Estimates, and Statements of Work

Proposals, estimates, quotes, and statements of work are valid only for the period stated in the document. If no expiration date is stated, the proposal is valid for 14 days from the date issued.

A project is not considered scheduled or active until THICKRIM receives required approvals, deposits, signed agreements, access credentials, content, and any other required materials.

Unless expressly stated otherwise, proposals do not include:

• Paid advertising spend
• Third-party software fees
• Domain registration or renewal fees
• Premium plugins, themes, or licenses
• Stock photography, fonts, or media licenses
• Copywriting beyond the listed scope
• Legal review
• Advanced accessibility remediation
• Ongoing support after launch
• Hosting, maintenance, or security services
• Major revisions outside the approved scope

4. Client Responsibilities

You agree to provide timely access, information, feedback, approvals, credentials, content, images, business details, and other materials needed to perform the services.

You are responsible for ensuring that materials you provide are accurate, lawful, and do not infringe the rights of others.

Client delays may affect timelines, launch dates, campaign performance, cost, and availability.

If a project is delayed because of missing content, missing access, delayed approval, or failure to respond, THICKRIM may pause the project, revise the timeline, charge reactivation fees, or issue invoices for completed work.

5. Content and Materials

You are responsible for all content, claims, images, logos, trademarks, videos, product information, service descriptions, pricing, warranties, testimonials, legal disclosures, and business information you provide or approve.

You represent that you have the right to use all materials you provide to us.

THICKRIM may edit or format content for design, usability, search visibility, or clarity, but you remain responsible for reviewing and approving final content before publication.

6. Third-Party Platforms and Services

Our services may involve third-party platforms, including but not limited to:

• Google
• Meta
• Cloudflare
• WordPress
• Shopify
• Stripe
• Square
• HubSpot
• Mailchimp
• Klaviyo
• GoHighLevel
• Supabase
• AWS
• Microsoft
• Google Workspace
• Domain registrars
• Hosting providers
• Analytics tools
• CRM and automation tools

Third-party services are governed by their own terms, policies, pricing, uptime, support, and availability.

THICKRIM is not responsible for downtime, account restrictions, platform policy changes, price changes, data loss, rejected ads, suspended accounts, API changes, plugin conflicts, or service interruptions caused by third-party providers.

7. Access Credentials and Security

You may need to provide account access, administrator permissions, API keys, DNS access, hosting credentials, CMS access, or other technical permissions.

You are responsible for maintaining secure passwords, multi-factor authentication, internal access control, and proper user permissions.

THICKRIM may recommend security practices but is not responsible for unauthorized access caused by weak passwords, credential sharing, compromised accounts, client-side malware, expired domains, unpaid third-party services, or failure to follow security recommendations.

8. Payments, Invoices, and Billing

Payment terms are stated in the applicable proposal, invoice, agreement, subscription, or statement of work.

Unless otherwise stated:

• Deposits are due before work begins.
• Invoices are due upon receipt.
• Monthly services are billed in advance.
• One-time project fees may be billed by milestone.
• Late payments may pause work or support.
• Client is responsible for third-party fees and pass-through costs.
• Payments are non-refundable once work has begun unless otherwise stated in writing.

THICKRIM may charge late fees, pause services, restrict portal access, suspend hosting, or withhold deliverables for overdue balances, subject to applicable law and any written agreement.

9. Subscriptions, Monthly Services, and Cancellation

Some services may be provided on a monthly, recurring, retainer, hosting, maintenance, or subscription basis.

Cancellation terms are governed by the applicable agreement, proposal, or invoice.

Unless otherwise stated in writing:

• Monthly services require 30 days’ written notice to cancel.
• Cancellation does not waive unpaid invoices or accrued fees.
• Work completed before cancellation remains payable.
• Third-party subscriptions may have separate cancellation terms.
• Hosting, support, maintenance, and monitoring may stop after cancellation.
• Data export, migration, or handoff services may require a separate fee.

10. Purchases from the Shop

THICKRIM sells merchandise and goods through its online shop at https://shop.thickrim.com. Goods from other brands sold there are stocked and shipped by THICKRIM, and THICKRIM is the seller for every order.

Shop orders are paid through Stripe at checkout. Prices are in US dollars. Shipping is charged at the rate shown in the cart, and sales tax is calculated at checkout from the shipping address. We ship within the United States only.

Shipping, delivery, returns, and refunds for shop orders are governed by the policies published on the shop, which form part of these Terms for those orders:

• Shipping Policy: https://shop.thickrim.com/policies/shipping
• Returns Policy: https://shop.thickrim.com/policies/returns

The Refund and Cancellation Policy on this site covers services, not shop orders.

Questions about an order: shop@thickrim.com.

11. Hosting, Maintenance, and Support

If THICKRIM provides hosting, maintenance, updates, monitoring, backups, or support, the specific service level is governed by the applicable plan or agreement.

Our standard support hours, request channels, and first-response targets are published on our support page. Where an applicable plan or agreement sets different terms, the plan or agreement controls.

Unless expressly included, hosting and maintenance services do not guarantee:

• Continuous uptime
• Immediate response
• Malware-free operation
• Complete protection from attack
• Compatibility with all plugins or third-party tools
• Unlimited revisions
• Unlimited content updates
• Emergency support
• Custom development
• SEO performance
• Advertising performance

We may perform maintenance, updates, security work, backups, or migrations as needed to operate and protect websites and systems.

12. Domains and DNS

Domain names are subject to registrar rules, expiration dates, renewal fees, transfer policies, and third-party terms.

If THICKRIM purchases, manages, or configures a domain on your behalf, you remain responsible for renewal costs, ownership records, DNS approvals, and any registrar requirements unless otherwise stated in writing.

THICKRIM is not responsible for expired domains, failed renewals, DNS propagation delays, registrar disputes, trademark disputes, or domain loss caused by missing payment, incorrect account information, or third-party registrar issues.

13. Website Launch and Approval

Before launch, you are responsible for reviewing and approving design, content, functionality, links, forms, legal pages, accessibility items, analytics, tracking, and business information.

Once you approve launch or request publication, you accept responsibility for the published content and functionality unless otherwise stated in writing.

Post-launch changes, bug fixes, content updates, design revisions, SEO work, and support may require a maintenance plan or separate invoice.

14. Revisions and Scope Changes

Project scope is limited to the services and deliverables expressly listed in the applicable proposal or agreement.

Additional requests, revisions, features, pages, integrations, design changes, meetings, content changes, troubleshooting, or technical work may be billed separately.

THICKRIM may provide a change order, revised estimate, or updated invoice for work outside scope.

15. Intellectual Property

Unless otherwise stated in writing, after full payment is received, you own the final custom website content, designs, and deliverables created specifically for you.

THICKRIM retains ownership of:

• Pre-existing code
• Internal tools
• Reusable components
• Templates
• Frameworks
• Processes
• Know-how
• Design systems
• Development methods
• Non-client-specific assets
• Software libraries
• Draft concepts not selected
• Unpaid work

Third-party software, plugins, themes, fonts, stock assets, and platforms remain subject to their own licenses.

You may not resell, redistribute, reverse engineer, or claim ownership of THICKRIM’s pre-existing tools, systems, templates, or reusable intellectual property unless expressly agreed in writing.

16. Portfolio and Marketing Use

Unless you request otherwise in writing, THICKRIM may display your name, logo, website, screenshots, project description, general results, and non-confidential work samples in our portfolio, proposals, case studies, social media, marketing materials, and sales materials.

We will not intentionally disclose confidential business information without permission.

17. Confidentiality

Each party may receive confidential information from the other.

Confidential information may include business plans, credentials, pricing, technical information, client lists, internal documents, strategy, financial information, and non-public project materials.

Each party agrees to use reasonable care to protect confidential information and to use it only for the purpose of the business relationship.

Confidentiality obligations do not apply to information that is public, already known, independently developed, lawfully received from another source, or required to be disclosed by law.

18. Acceptable Use

You may not use our websites, portals, services, hosting, forms, or systems to:

• Violate laws or regulations
• Infringe intellectual property rights
• Send spam or unlawful communications
• Distribute malware
• Attempt unauthorized access
• Interfere with service operation
• Harass, abuse, or threaten others
• Upload illegal, harmful, or deceptive content
• Misrepresent your identity or authority
• Circumvent security or access controls
• Use services for fraud, phishing, or unlawful activity

We may suspend or terminate access if we believe these Terms are violated.

19. Search, Marketing, and Business Results

THICKRIM may provide SEO, advertising, analytics, strategy, conversion, website, or marketing services.

We do not guarantee specific rankings, leads, sales, revenue, ad performance, approval by platforms, traffic levels, conversion rates, or business outcomes.

Marketing performance depends on many factors outside our control, including competition, budget, market conditions, pricing, customer service, reviews, platform algorithms, website history, location, demand, and client follow-up.

20. Accessibility

THICKRIM strives to build and maintain accessible websites and digital experiences. Accessibility work depends on the project scope, budget, platform, content, third-party tools, and client requirements.

Unless expressly included in a written agreement, advanced accessibility audits, legal compliance reviews, manual assistive technology testing, PDF remediation, video captioning, third-party widget remediation, and formal WCAG conformance reports are not included.

Clients are responsible for reviewing and approving accessibility requirements for their own websites and businesses.

21. Legal, Tax, Medical, Financial, and Professional Advice

THICKRIM does not provide legal, tax, medical, financial, insurance, or regulated professional advice.

Website content, policies, disclaimers, privacy pages, contracts, and compliance-related materials we help draft or format should be reviewed by qualified professionals before use.

22. Warranties Disclaimer

Our websites, services, deliverables, and online materials are provided on an “as is” and “as available” basis unless otherwise stated in a written agreement.

To the maximum extent permitted by law, THICKRIM disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free performance, and specific business results.

23. Limitation of Liability

To the maximum extent permitted by law, THICKRIM will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, business interruption, reputational harm, or loss of goodwill.

To the maximum extent permitted by law, THICKRIM’s total liability for any claim related to the services will not exceed the amount paid by you to THICKRIM for the specific service giving rise to the claim during the three months before the event giving rise to liability.

Some jurisdictions do not allow certain limitations, so some limitations may not apply.

24. Indemnification

You agree to indemnify and hold harmless THICKRIM, its owners, employees, contractors, vendors, and affiliates from claims, damages, liabilities, costs, and expenses arising from:

• Materials you provide
• Content you approve
• Your business operations
• Your use of our services
• Your violation of these Terms
• Your violation of law
• Your infringement of third-party rights
• Your misuse of third-party platforms
• Claims related to products, services, warranties, advertising, or representations made by your business

25. Termination

We may suspend or terminate services, access, hosting, support, or project work if:

• Payments are overdue
• Required access or approvals are not provided
• You violate these Terms
• You misuse systems or services
• A third-party platform suspends or restricts access
• Continuing work would create legal, security, ethical, or operational risk
• The applicable agreement allows termination

Termination does not eliminate payment obligations for work performed, services provided, or costs incurred before termination.

26. Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law principles.

Unless otherwise stated in a written agreement, disputes will be handled in the state or federal courts located in Illinois.

27. Changes to These Terms

We may update these Terms from time to time.

When changes are made, we will update the “Last Updated” date. Continued use of our websites or services after changes are posted means you accept the updated Terms.

28. Contact

For questions about these Terms, contact:

THICKRIM LLC
250 Parkway Dr, Ste 150, Lincolnshire, IL 60069
Email: contact@thickrim.com
Support: support@thickrim.com
Phone: (847) 496-0013
Website: thickrim.com/contact

This Cookie Policy explains how THICKRIM LLC (“THICKRIM,” “we,” “our,” or “us”) uses cookies and similar technologies on our websites and online services.

This Cookie Policy should be read together with our Privacy Policy.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. Cookies help websites operate, remember preferences, improve performance, measure usage, and support security.

Similar technologies may include pixels, tags, scripts, local storage, session storage, software development kits, and device identifiers.

2. How We Use Cookies

This site keeps cookies to a minimum. We use them, or equivalent local storage, only for:

• Core website operation
• Security and spam or abuse prevention
• Load balancing
• Session and form functionality
• Remembering basic preferences (such as a dismissed notice)

We measure traffic with privacy-preserving analytics, including cookieless analytics and Google Analytics 4 running in Consent Mode with storage denied by default. Where you grant campaign measurement consent, we also use Google Ads conversion measurement to learn which campaigns lead to an inquiry. No analytics or advertising cookie is set unless you grant consent through the privacy notice or the Privacy choices link in the footer.

3. Types of Cookies We Use

Essential Cookies

Essential cookies (or equivalent storage) are necessary for the site to function: security, page loading, session management, bot protection, load balancing, and basic features. The site may not work correctly without them, so they cannot be disabled through the site.

Functional Cookies

Where used, functional cookies remember choices or support enhanced features, such as form behavior or a dismissed notice. These are limited and optional.

Analytics

We use privacy-friendly analytics that count visits and referrers in aggregate. This includes cookieless analytics and Google Analytics 4 configured in Consent Mode with storage denied by default, so no analytics cookies are set unless you grant consent. In this configuration we do not track you across other sites or build an advertising profile of you.

Advertising and Tracking Cookies

We use one advertising tool: Google Ads conversion measurement. It is off by default. The Google Ads tag loads only after you grant campaign measurement (advertising) consent, and until then it sets no cookie and receives no data. Once you grant it, Google may set advertising cookies on this site to attribute an inquiry to the ad that led to it, and when you submit a form the Google tag hashes the email address you entered and sends that hash to Google with the lead conversion (enhanced conversions). Granting it also tells Google it may use that data for ad personalization under Google's privacy terms. We load no other advertising, remarketing, or cross-site tracking tag. You can withdraw this consent at any time through the Privacy choices link in the footer.

4. Third-Party Cookies and Tools

We use a small number of third-party services to run and measure the site. The ones in use today are:

• Cookieless analytics, for aggregate traffic measurement
• Google Analytics 4, configured in Consent Mode with storage denied by default (no cookies unless you consent)
• Google Ads conversion measurement, loaded only after you grant campaign measurement consent (enhanced conversions send a hashed email address with a lead conversion)
• Crisp, for website chat and a session cookie that keeps a conversation available across visits (Crisp privacy policy)
• Hosting, CDN, and security infrastructure, for delivery, performance, and abuse prevention

These providers process limited technical data (such as IP address, request metadata, and browser or device type) under their own privacy terms, primarily to deliver and secure the site. Google Ads is the only advertising tool on this site; we use no other advertising network or remarketing tag.

5. Consent and Cookie Controls

Analytics and campaign measurement are off by default: no analytics or advertising cookie is set, and the Google tags do not load, until you grant consent. Where consent is legally required before enabling that storage, we request it before doing so.

You can still control cookies through your browser settings, which let you block, delete, or limit them. Blocking essential cookies may stop parts of the site from working. To change your choice on this site, use the Privacy choices link in the footer. Your choice is stored in a first-party cookie (tr_consent) for 180 days.

6. Do Not Sell or Share

THICKRIM does not sell personal information for money.

Certain analytics, marketing measurement, or advertising-related technologies may be considered “sharing” under California privacy law or similar laws.

Where applicable, you may opt out through:

• The “Do Not Sell or Share My Personal Information” link, where available
• The “Cookie Settings” link, where available
• Browser or device-level privacy controls, where legally required and technically supported
• A direct request to privacy@thickrim.com

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time.

When we make changes, we will update the “Last Updated” date above.

8. Contact

For questions about this Cookie Policy, contact:

THICKRIM LLC
250 Parkway Dr, Ste 150, Lincolnshire, IL 60069
Email: privacy@thickrim.com
General Contact: contact@thickrim.com
Phone: (847) 496-0013
Website: thickrim.com/contact

THICKRIM LLC wants everyone to be able to use this website, including people who use a screen reader, a keyboard instead of a mouse, magnification, or captions.

The standard we use

We build and test this website against the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. WCAG 2.2 AA covers everything in WCAG 2.1 AA, the level the Justice Department's ADA rule sets for state and local government websites.

How we test

On October 1, 2026, we tested the home page, the six service pages, the government page, and this policy page with:

• Automated checks with axe-core and Lighthouse
• A keyboard-only pass: every link, button, tab, and form field reached and used without a mouse
• Light and dark themes, and phone and desktop screen widths

That is our own review, not an independent audit, so we describe the site as partially conformant with WCAG 2.2 AA: we believe the pages above meet it, and we have not yet tested every page or every assistive technology.

We test again whenever we change the design or add a page.

Known limitations

• Screen readers. We have not yet done a full pass with a screen reader such as VoiceOver, NVDA, or JAWS.
• PDFs. Our capability statement PDF is generated from a web page. We have not tested it with a screen reader. The same information is on our government page.
• Audio. The example phone greeting on our home page has its full transcript printed beside it.
• Third-party services. Analytics and any outside tools we use are not ours to fix, but we choose and set them up with accessibility in mind.
• Older articles. Blog posts published before October 2026 have not all been reviewed against WCAG 2.2.

Tell us about a problem

If something on this site doesn't work for you, tell us. Please include the page address and what happened, and, if you can, your device, your browser, and any assistive technology you use.

We reply within one business day. If we can't fix the problem right away, we'll get you the information or service another way while we work on it.

Contact

THICKRIM LLC
250 Parkway Dr, Ste 150, Lincolnshire, IL 60069
Accessibility Contact: accessibility@thickrim.com
General Contact: contact@thickrim.com
Support: support@thickrim.com
Phone: (847) 496-0013
Website: thickrim.com/contact

No Legal Admission

This Accessibility Statement is provided to describe THICKRIM’s accessibility efforts. It is not intended as a legal admission, representation, warranty, or certification of full compliance with any specific accessibility law, regulation, or standard.

THICKRIM LLC provides websites, hosting, portals, forms, automation, software, and related digital services for lawful business use.

You may not use THICKRIM websites, services, systems, hosting, forms, portals, or infrastructure to:

• Violate laws or regulations
• Send spam or unlawful messages
• Distribute malware, spyware, or harmful code
• Attempt unauthorized access to systems or accounts
• Interfere with service performance or security
• Host illegal, abusive, deceptive, or infringing content
• Violate intellectual property rights
• Phish, impersonate, or mislead others
• Collect information unlawfully
• Harass, threaten, abuse, or exploit others
• Circumvent authentication, rate limits, or security controls
• Use services for fraud or deceptive commercial practices

THICKRIM may suspend or terminate access to services if we believe this policy has been violated or if continued service creates legal, security, operational, or reputational risk.

To report abuse, contact abuse@thickrim.com.

By providing your mobile phone number and consenting to receive SMS communications from THICKRIM LLC, or by texting us directly, you agree to receive text messages related to your inquiry, scheduling, estimates, proposals, projects, support, billing, or service updates.

Message frequency may vary. Message and data rates may apply.

Consent is not a condition of purchasing services.

You may opt out at any time by replying STOP. For help, reply HELP or contact us at support@thickrim.com or (847) 496-0013.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Wireless carriers are not liable for delayed or undelivered messages.

THICKRIM LLC
250 Parkway Dr, Ste 150, Lincolnshire, IL 60069
Email: support@thickrim.com
Phone: (847) 496-0013

THICKRIM LLC provides digital operations, website, marketing, SEO, automation, hosting, consulting, and related services.

We work to improve the quality, usability, visibility, performance, and reliability of client websites and digital systems. However, we do not guarantee specific business outcomes.

We do not guarantee:

• Search engine rankings
• Google Business Profile placement
• Website traffic
• Lead volume
• Sales revenue
• Conversion rates
• Advertising approval
• Advertising cost per lead
• Social media growth
• Platform availability
• Third-party software performance
• Continuous uptime
• Complete protection from security incidents

Results depend on many factors outside our control, including market demand, competition, location, budget, customer service, reviews, pricing, client responsiveness, platform algorithms, website history, and third-party provider behavior.

Any examples, case studies, estimates, projections, or performance discussions are illustrative only and are not promises of future results.

This Refund and Cancellation Policy applies to services provided by THICKRIM LLC unless a separate written agreement states otherwise.

Project deposits are generally non-refundable once work has begun.

Payments for completed work, strategy, consulting, design, development, setup, hosting, maintenance, support, third-party services, and pass-through costs are non-refundable unless otherwise agreed in writing.

Monthly services may be cancelled according to the applicable agreement, proposal, invoice, or subscription terms.

Unless otherwise stated, monthly services require 30 days' written notice to cancel.

Cancellation does not remove responsibility for unpaid invoices, completed work, third-party fees, or costs incurred before cancellation.

If services are cancelled, THICKRIM may provide reasonable handoff materials after all outstanding balances are paid. Migration, export, transfer, or offboarding work may require a separate fee.

Successful projects require timely communication, access, approvals, and accurate information.

Clients are responsible for providing:

• Business information
• Website content
• Images, logos, and brand assets
• Domain, DNS, hosting, CMS, CRM, analytics, and platform access
• Product or service details
• Legal disclaimers and regulated content
• Pricing, warranties, and offer details
• Review and approval of content before launch
• Timely feedback and decisions
• Payment according to agreed terms

Clients are responsible for ensuring that materials they provide are accurate, lawful, and authorized for use.

Client delays may affect timelines, launch dates, performance, cost, and project availability.

THICKRIM may pause work if required information, approvals, access, or payment is not provided.

THICKRIM LLC does not sell your personal information for money, and we do not share it for cross-context behavioral advertising.

This site uses privacy-friendly, cookieless analytics and sets no advertising or tracking cookies, so there is nothing to opt out of for targeted advertising here.

If you would still like to submit a request, or confirm our practices, you have options:

• Email us. Send a request to privacy@thickrim.com and we will confirm and honor it.
• Browser signals. Where required by law, we honor recognized opt-out preference signals such as Global Privacy Control (GPC).

For more detail on what we collect and how we use it, see our Privacy Policy and Cookie Policy.